At Sanskriti Silk, every saree is carefully inspected before dispatch to ensure it meets our quality standards. Many of our pieces celebrate traditional weaving techniques and handcrafted artistry, and slight variations or weaving characteristics are a natural part of their individuality.
Return & Exchange Eligibility
Customers who wish to return or exchange an item must contact Sanskriti Silk within 24 hours of delivery to request a return or exchange.
Once the return or exchange request has been reviewed and approved by our team, the customer must ship the product back to us within 3 days of receiving the order.
Requests made after 24 hours of delivery, or products dispatched for return after the stated 3-day period, may not be eligible for a return or exchange. If there are exceptional circumstances affecting your ability to meet these timelines, please contact us as soon as possible and we will review the situation at our discretion.
Please do not send any product back without prior approval from Sanskriti Silk. Returns sent without prior authorisation may not be accepted.
Return Conditions
To qualify for a return or exchange, the item must be:
• Unused and unworn
• Unwashed and unaltered
• Free from stains, perfume, damage or signs of use
• Returned with all original tags attached
• Returned in its original packaging and condition
Sanskriti Silk reserves the right to inspect all returned products before approving an exchange, store credit or refund. Items that do not meet the above conditions may be returned to the customer and may not qualify for a return or exchange.
Return & Exchange Options
Once an eligible return has been received and inspected, customers may request:
• An exchange for the same product, subject to availability
• An exchange for another product of the same or higher value, with any price difference payable by the customer
• Store credit
• A refund to the original payment method, where the return qualifies for a refund under this policy
Each eligible order may be exchanged once only. We are unable to accommodate repeated exchange requests for the same order.
All exchanges are subject to product availability.
Return & Exchange Shipping Costs
For change-of-mind returns or exchanges, all return shipping/postage costs are the responsibility of the customer.
For international orders, the customer is responsible for return shipping costs as well as any customs duties, taxes, clearance fees or other charges associated with returning or exchanging the product.
Any expedited shipping charges, remote-area surcharges, customs charges or other additional delivery costs are also the responsibility of the customer and are non-refundable.
If Sanskriti Silk has sent an incorrect item, or if the product is confirmed by our team to be genuinely damaged or defective, Sanskriti Silk will cover the applicable return postage or make appropriate arrangements with the customer.
Damaged, Defective or Incorrect Items
Although every product undergoes a quality check before dispatch, if your order arrives damaged, has a genuine manufacturing defect, or you have received an incorrect product, you must contact Sanskriti Silk within 24 hours of delivery.
Please provide your order details together with clear photographs and/or videos showing the issue. This allows our team to assess the product before approving a return, replacement, exchange or refund.
Claims submitted without sufficient photographic or video evidence may require additional information before they can be assessed.
All claims are subject to review and approval by the Sanskriti Silk team.
Change of Mind & Product Appearance
We make every reasonable effort to photograph and display our sarees as accurately as possible. However, colours may appear slightly different depending on screen brightness, display settings, photography lighting, surrounding light and the device being used.
Minor differences between the colour displayed online and the physical product are therefore not considered defects.
If you are unsure about the colour, texture or appearance of a saree before placing your order, please contact us. Where possible, our team can provide additional photographs or a video to help you make your selection.
A change of mind, personal preference, or minor variation in colour caused by screen/display differences does not mean that a product is defective.
The Beauty & Natural Characteristics of Handloom Sarees
Handloom and handcrafted sarees are individually woven and may naturally contain small variations and irregularities. These characteristics are part of traditional weaving techniques and contribute to the individuality and beauty of each piece.
The following are generally considered natural characteristics of handloom textiles and are not considered defects:
• Small knots or bumps where threads have been joined during weaving
• Slightly uneven threads where the border meets the body of the saree
• Slubs or small concentrations of thread within the weave
• Minute gaps or missing lines within the saree body
• Small gaps around woven motifs
• Minor thread variations within the body, border or pallu
• Slight irregularities resulting from traditional weaving techniques
• Natural variations created by different coloured warp and weft threads
• Minor variations in weave, texture or finish associated with handmade textiles
These characteristics are inherent to handcrafted and handloom products and will not normally qualify as defects.
What We Consider a Genuine Defect
Examples of issues that may qualify as genuine defects include:
• A significant tear or substantial damage present when the saree is received
• The saree being materially different in length from the measurements stated on the relevant product page
• A missing blouse piece where the product description specifically states that a blouse piece is included
• Receiving a product different from the item ordered
• Another significant manufacturing issue confirmed by the Sanskriti Silk team
Normal handloom characteristics, minor weaving irregularities and reasonable colour variations are not considered manufacturing defects.
Refunds
Once an approved return has been received and inspected, Sanskriti Silk will notify the customer regarding the status of the return.
Where a refund has been approved, it will be issued to the original payment method. Please allow approximately 5–7 business days for the refund to be processed after approval. Your bank, card issuer or payment provider may require additional time for the funds to appear in your account.
Original delivery charges, expedited shipping charges, remote-area surcharges, customs duties and customer-paid return postage are non-refundable, unless the return results from an incorrect, damaged or qualifying defective item supplied by Sanskriti Silk.
Important Return Timeline
For clarity:
1. Contact us within 24 hours of receiving your order to request a return or exchange.
2. Wait for confirmation and approval from Sanskriti Silk before sending the item back.
3. Once approved, the product must be shipped back within 3 days of receipt of the original order.
4. The product must meet all return-condition requirements stated in this policy.
Failure to follow these requirements may result in the return or exchange being declined.
Contact Us
To request a return or exchange, report a damaged or incorrect product, or ask a question regarding your order, please contact:
Sanskriti Silk
Email: sanskritisilktales@gmail.com
Please include your order details and reason for contacting us so that our team can assist you efficiently.