Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it — unworn, unused, with all original tags attached and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us at sanskritisilktales@gmail.com before sending your item back. Items returned without prior approval will not be accepted. Once your return request has been approved, we will provide you with instructions on how and where to send your return.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your saree arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible so we can assess the issue and make it right.

Non-Returnable Items

Customised, personalised, altered or made-to-order items cannot be returned unless they arrive damaged or defective. Sale items and gift cards are also non-returnable, subject to applicable consumer law.

Exchanges

If you would like a different item, please contact us. Where applicable, the quickest option may be to return the eligible item and place a new order once the return has been approved.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at sanskritisilktales@gmail.com.

European Union Customers

Where applicable, customers receiving goods within the European Union have statutory cancellation rights, including a 14-day cooling-off period, subject to applicable exceptions and consumer law.